As a student transportation provider for more than 100 years, our experience has led us to become an industry leader, capable of offering our customers an unmatched level of service. Our transportation services incorporate a wide range of tools including the latest, and we feel most effective, safety monitoring tools and equipment today, because student safety is our priority. Some examples include:
All of our vehicles are being equipped with DriveCam® technology. DriveCam® is a video-based driver safety program that identifies, prioritizes and helps prevent the causes of coachable driving situations and enables us to address concerns and encourage safe driving behavior.
BusReport™ is a proprietary cloud-based feedback tool operated by National Express School and available to our customers, parents and members of the community to provide us real-time feedback regarding our service. To file a report regarding a driver or bus, please visit: BusReport.com or call: 1-833-BUSREPORT.
Our drivers use Electronic Verified Inspection Reporting (EVIR®) by Zonar® to complete pre- and post-trip inspections of the buses we operate. Each zone must be checked before and after route service. During the inspection, the zone’s information is automatically uploaded to Zonar through a ground traffic control application and alerts operations if an inspection is incomplete.
We are part of an elite group of student transportation providers that equips their buses with a total of 13 Zonar® zones, three of which are dedicated to child checks, to ensure every child has exited the bus safely.
Our Child Check System is dedicated to ensuring that students are transported to and from school safely. We require drivers to thoroughly check a bus at the end of each route and prior to leaving the bus to make sure that every child has exited from the bus.
Our Child Check policy requires a slow, deliberate walk from the front of the bus to the back, checking for children in and under every seat. We have a zero tolerance policy, and failure to follow this policy — even if a child was not left unattended — will lead to disciplinary action. In addition, drivers may place a Child Check sign in the center back window to indicate that the bus has been checked and is empty. The driver is the only person who may display or remove this sign and they take this responsibility very seriously.
Durham Bus Tracker®
Durham is proud to offer our proprietary mobile app for tracking your students’ buses in near real time. If your district is using compatible routing software, we offer parents and guardians access to our free mobile app, available to download through the App Store and Google Play.
Employee Hiring and Evaluation
We have high expectations for our employees and look for the best to serve your district. Our corporate recruitment team will partner with our local operations to develop a comprehensive staffing campaign, including appropriate print and online advertising, promotions with local vendors, and various other techniques customized for your community. Working closely with the local management team, we use a variety of recruitment techniques to attract employees from your local area and incorporate an Applicant Tracking System (ATS) to hire all driver, monitor, maintenance and office staff employees. This system allows us to apply a consistent hiring process that complies with all employment legislation. The ATS also allows us to evaluate our hiring effectiveness and provides us with key metrics to ensure we continually improve our overall recruiting efforts.
After an employee is selected for employment we use a third party vendor, an industry-leading hiring process management and compliance company, to ensure the background checks, drug testing, Department of Transportation (DOT) checks, physicals, driving records and other mandated background information is thoroughly screened to ensure our company acquires the most qualified candidates.
Our employees have the responsibility to ensure their environment is safe for themselves and for the safety of the children they transport; we take injury prevention very seriously. We administer a thorough training program for new employees, as well as ongoing training through monthly safety meetings. We maintain each employee’s focus on safety through printed materials, daily safety messages and awareness campaigns.
Recognizing employees for safe performance is an honor and privilege. Employees with accident-free records are acknowledged through our safety recognition program. We reward drivers and monitors with certificates, pins and annual award ceremonies for safe performance.