Does every Durham-served district use BusZone?

No. BusZone availability depends on the district’s transportation program and technology configuration. Your school district or local Durham team can confirm whether it is available for your route.

How do I get my BusZone access code?

Access codes and setup instructions are provided at the district or local-operation level. Contact your district transportation office or local Durham team if you have not received them.

What should I do if the bus is late?

Check your district’s approved notification or tracking tool, if available, and contact local dispatch for a time-sensitive update. Do not use the general corporate inquiry form for an active route issue.

Can Durham change my student’s bus stop?

Stops and routes are developed in coordination with the school district and its transportation policies. Submit the request through your district’s approved process or local Durham operation, and continue using the assigned stop until a change is formally confirmed. Durham’s existing local guidance follows this approach.

How do I report a concern about a driver or bus?

Start with the local Durham team whenever possible, particularly for an active or district-specific issue. For a more formal report, we encourage you to utilize BusReport. This page will provide a clearly labeled feedback channel for concerns that require formal follow-up.

Stay informed about your student’s ride.

Find bus-tracking information, school bus safety resources and the right local contact for questions about Durham-operated transportation.

Learn More

What can we help you with?

Track My Bus

See whether your district offers BusZone and find information about setting up the app.

Access BusZone

Contact My Local Team

Get help with a late bus, route question, schedule, bus stop, lost item or other district-specific transportation need.

Find Your Location

Report a Concern

Share a safety or service concern through BusReport — or recognize a Durham team member for a positive experience.

Submit Feedback

Review Bus Safety

Help your student understand how to wait, board, ride and exit the school bus safely.

View Safety Resources

Know where the bus is — and when to expect it.

Where enabled by your school district, BusZone gives parents and guardians near-real-time visibility into their student’s bus ride.

Depending on your district’s setup, BusZone may provide:

Bus location on a map
Estimated arrival information
Delay and route notifications
Custom alerts for pickup and drop-off areas

BusZone is part of Catalyst, Summit School Services’ connected student transportation platform. Its availability and specific features vary by district.

Getting started

Download the BusZone app from your device’s app store.
Enter the school access code provided by your district or local transportation team.
Follow the district-specific instructions to add your student or route and set your notification preferences.

Some implementations require a route number, student ID and district-issued access code. Those credentials should come from your school district.

Download BusZone (Apple) Download BusZone (Android)
Learn About BusZone

Need an access code or help connecting your student? Contact your school district or local Durham team.

Get to the right help quickly.

Routes, stops, schedules, registration requirements and transportation policies vary by school district. Your local Durham team or district transportation office will have the most relevant information for your student.

For an emergency or immediate danger, call 911. For a late bus or another time-sensitive route issue, contact your local Durham dispatch team rather than submitting the general website form.

Late bus or same-day route issue

Contact your local dispatch team for the quickest assistance during route hours.

Route, stop or schedule question

Contact your district transportation office. Bus stops and routes are developed around district policies and may change as enrollment and transportation needs evolve.

Registration or transportation eligibility

Registration processes, service boundaries, fees and eligibility requirements are established for each district. Use your district’s transportation resources for instructions.

Special education transportation

Contact your student’s school or district special education and transportation teams regarding eligibility, service requests or changes to an existing transportation plan.

Lost item

Contact the local Durham operation that serves your district. Be ready to provide the school, route number, date and a description of the item.