Welcome to Ann Arbor, MI

Durham School Services

Ann Arbor Public Schools has partnered with Durham School Services to provide bus transportation. Durham has a strong record of success and decades of experience in pupil transportation. Durham School Services is confident that it will provide exceptional service to your District.
Durham will remain continually focused on delivering its service promise: Getting students to school safely, on time and ready to learn®.

Customer Service Center

2400 Boardwalk Monday-Friday: 6 a.m. - 5 p.m.
Ann Arbor, MI 48104 Saturday-Sunday: Closed


For concerns occurring during route times such as inquiring about late buses, reporting that a bus is not needed due to an absence for a special education student, lost articles, etc. call Dispatch Operations at 734-994-2330.
For concerns about bus route scheduling call and ask for a Router at 734-994-2330.
For concerns occurring during non-peak times or not related to the above, call 734-994-2330 and they will direct you to the appropriate team member.


Position Name Extension
Dispatch Operations Dexter Harper 54117
Regular Education Router Laura Hayman 54119
Special Education Route Tim VanDongen 54118
Field Trip Dispatcher DeShaun Thompkins 54116
Safety Supervisor Cheri Henrion 54124
Operations Supervisor - Customer Service Charlie Bugg 54113
Office Administrator Kim Rawls 54110
General Manager Ed Gallagher 54111
Maintenance - Lead Technician John Nikolich 54112


Click here for the form
Should you have a question or concern about your bus route, please complete the Parent Question and Concerns Form. All requests will be reviewed initially by the Durham School Services Customer Service Team and will consult the District administration as appropriate to determine if any changes will be made. You will be notified by the Durham Customer Service Team when your request has been reviewed and a determination made. Continue to use the assigned bus stop while your request is in process.

Getting students to school safely, on time and ready to learn®.

Quick Links
Click here to learn more about Durham School Services.
Charter a bus with Durham
(888)528-7948 (toll free) or (734)221-2449 Ext. 3201 (local)
 Mention CHARTER10 for a 10% discount on your trip!